PMC follows a standard process transition model, which helps in smooth transition of processes from our clients. Our experience in transitioning over 50 processes from over 5 clients, has helped us in fine tuning this model.
Our approach to process transition has three important features:
Customized:
No two situations are identical, and we provide a “staged” transition process with multiple go/no-go points - we will escalate only after we are 100% comfortable with the delivery.
Real-world:
Our approach is proven and tested, and is an informed one based on our decades of experience with “real-world” processes. We understand processes are not perfectly documented or designed, and we work with what is available. This includes a practical approach to communication during the transition process, from daily chats, emails and queries to more structured “process reviews” that help surface and resolve issues quickly.
Rigorous:
Our tool-kit addresses the full range of transition issues including IT, connectivity, human resources, skills, training, risk assessment, regulatory compliance, and communication between the on-shore and off-shore teams. Our team has extensive experience in making IT systems work securely across remote locations. |
