To provide the best possible service to our customers, PMC is working towards achieving Six Sigma performance.
Six Sigma is a disciplined process that helps organizations focus on developing and delivering near-perfect products and services. It was developed by Motorola in the mid-1980s to enhance customer satisfaction through continuous improvement in quality. Six Sigma is a Statistical analysis to measure and improve a company's operational performance by identifying and eliminating "defects" in manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities.
Since then only a handful of companies-and very few of them in the service business-have made the commitment to continuous improvement. PMC stands with its client - GE Money in progressing towards Six Sigma goals. Few processes in GE Money that are managed by PMC are already working on 5.5 Sigma
Six Sigma enables PMC to focus on process improvement, learn what's important to our customers, and use sound data to make decisions and find the root cause of an issue and fix it. Unlike a "program," there is no end to Six Sigma. The long-term intent is to use the Six Sigma tools to embed quality into our daily jobs. Six Sigma is the mindset we adopt, consistently, to do excellent work.
Our ultimate goal -Delivering excellent service, from start to satisfaction.
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